Want to return an item or report a problem? Start with your order number and we will help with the next steps.
Enter your email and order number to receive a link to the form.
Follow the link to select items and quantities. You can also add a note and photos.
Keep your request number after submitting. Updates on its review will arrive by email.
The withdrawal notice period is 14 days after receiving the goods. You can submit this form later as well: our team will check the receipt date and applicable conditions. Submission does not automatically approve a refund. Your statutory rights, including rights concerning faulty goods, remain unaffected.
Keep the goods and protective seals intact. Damage or loss of value caused by customer handling may reduce the refund. Sealed goods unsuitable for return for health or hygiene reasons cannot be returned once their protective seal is broken. Opening the outer packaging alone does not remove your right to withdraw. If an item arrived damaged or differs from your order, tell us in the request — your statutory rights remain.
Describe the problem in the form and, if possible, attach photos of the item and packaging. This helps our team understand the issue. Claims about faulty goods are handled separately from an ordinary withdrawal.
